Shipping & Return
Transactions are made by credit card through our secure online store. Personal information collected through our online store is confidential. We are committed to protecting and not disclosing this data.
Shipping to Canada and the United States
Our shipping rates are set at 10$CDN for all orders made in Canada in the United States. We offer FREE SHIPPING with any purchase of 40$CDN or more.
Your package will be shipped to you within 3 business days of your purchase. In the United States, your package will be sent to you by the USPS Priority Mail service.
In Canada, it takes 6 to 14 working days after the package is delivered to Carrier. We are not responsible for delivery times from the carrier. All packages shipped have a tracking number.
Return and Exchange
It is possible to return or exchange any products sold on our online store, at the customer's expense.
The customer has a period of 14 days after receiving his package to return the item (s) at his expense.
Unwrapped, used or damaged products are not eligible for returns. The item must be in the same condition as when it was sold, either in its original condition.
(*) All items on sale are final sales. There is no return possible. No refunds, returns or exchanges on products purchased during sales such as Black Friday / Cyber Monday / Boxing Day.
Please write to us using our online form, mentioning that you wish to return your item, indicating your order number. The address for the return will then be communicated to you.
If the return respects the aspects listed above, LightOnMe agrees to refund the amount of the order as well as the taxes related to the order in the form of a credit in online store. The original shipping costs are at the expense of the customer.
Please do not hesitate to write to us if you have any questions or questions, we will be happy to help you.
In the event that you receive a damaged product, we will replace it at our expense, delivery included.